Asus SDRW-08D1S-U Portable DVD Writer Review
Friday, December 18, 2009
Check out TestFreaks for more reviews of this product.
Labels: Mac Peripherals, PC Peripherals, Reviews
Win an Amazon Kindle 2 or Sony PRS-600 eBook Reader
Labels: General News
Macally MetroClear Case Review
Need a cool case for your 2nd or 3rd generation iPod touch. Let the beauty of your Apple device show through.
Labels: iPod Touch, Reviews
Micro Black & Speed V2 Scooters Review
Polaroid PoGo Printer Review
Check out TestFreaks for more reviews of this product.
Labels: Mac Peripherals, PC Peripherals, Reviews
Knomo Tokyo Slim Laptop Shoulder Bag Review
Labels: Mac Accessories, PC Accessories, Reviews
Sharp EL-T100WB Brain Trainer Calculator Review
Belkin RockStar Review - for iPod & MP3 Players
Labels: Apple iPod, MP3 accessories, Reviews
XMI X-Mini Max II Portable Speakers Review
Labels: Apple iPod, MP3 accessories, Reviews
Pixelmator Review
Looking for alternative image editing application for Mac OS X... look no further.
Labels: Mac Software, Reviews
Griffin PowerBlock Dual Universal USB Charger Review
Labels: Apple iPod, Reviews
My New Mac - Snow Leopard Edition Book Review
Sony PSP Go Review - White UK Version
Macally mCase Review for 5th Gen iPod Nano
Labels: Apple iPod, Reviews
Konica Minolta Magicolor 1650 EN Colour Laser Printer Review
Labels: Mac Peripherals, PC Peripherals, Reviews
DJ Hero Renegade Edition Review
Uniea Omniverse Laptop Pouch Review
Labels: Mac Accessories, Reviews
Amazon UK Turning Away Custom in Recession?
Thursday, December 03, 2009
It is not often that I use the Geekanoids website as a sounding board to air my own frustration. However, I experienced such a shocking series of events over the past few months, that I felt obliged to share it with you.
Over the course of many years, I have personally shopped with Amazon UK. Ordering many personal items and gifts for friends and family. They always proved to have a great selection of products and very competitive pricing. This is still true to this day. During 2009 I experienced a few problems with orders. Without going into two much detail, one item did not perform as described, another came through with missing components and then later developed a fault and another was delivered damaged. At the time this did not bother me. Amazon UK have great customer service, so each time I contacted them with the confidence that they would sort the problem out. To their credit, they did. The customer service representatives were always polite, apologetic, and sorted out the return of said items.
What was not made clear to me was that the readily offered helpfulness and returns, meant that my account was flagged. Someone in their Executive Customer Relations Department was watching me! To my surprise I received an email saying that my account was under review. The email read... "there is a highly irregular amount of refunds created on your account. As a responsible business, we are unable to allow this situation to persist. If the situation does not improve we will have no option but to reconsider our business relationship. We will continue to monitor the orders on a regular basis." I chose to ignore this email, as I was never returning items if there was not a genuine problem with the item. Three months passed and I had continued to order from the company more gifts and items, which all came through as expected and stayed in my possession.
To my surprise I then received another email at the beginning of November. This email contained a shorter introduction, but the same harsh statement as the previous one. I did not deem the second email was at all justified, so responded asking why my account was still under review. The response that I received yesterday was not what I expected. Without running the email here quote for quote, it basically informed me that my account was now closed. I am no longer welcome as a Amazon UK customer. They also strongly advise me against trying to open another account.
Distance Selling Regulations... I am no expert, but the email also said that if I did order from them in the future, they would accept no returns and issue no future refunds. Take note Trading Standards and Watchdog... I am sure you would have something to say about the stance Amazon have taken in this statement, "If you were to open a new account, the same will result and it will also be closed. In the event that you attempt to do so, we will not accept the return of any additional orders, nor will we issue further refunds in connection with any future orders."
Labels: Opinion
The Authors
Dave
Dave has been in the graphic design industry for 14 years. Long time reviewer of technology related products, he is Owner/Editor of Geekanoids.
Guest Contributors
We will occasionally feature guest articles and reviews. If you have interesting content, please feel free to email us.
About This Website
This site covers all the latest Macintosh, technology & gadget related news. We also bring our readers thorough, unbiased reviews of computer software, hardware & peripherals, with some alternative products thrown into the mix.
Contact Us
You can email us with news, tips, or comments to geekanoids@gmail.com. This blog is published and maintained by Wiki Design.
Subscribe to podcast
